Frequently Asked Questions

How do I start the process?

Browse our rentals, add your favorites to cart, and hit "Checkout." Tell us your event details, then either "Pay Now" to lock it in, or "Save this Wishlist" and we'll send a proposal within 48 hours (usually faster!). Prefer to just talk it through? Text us or use our contact form.

When should I book, and how does payment work?

As soon as you find something you love! A 40% Reservation Fee locks in your date (non-refundable, it holds your inventory and turns away other bookings). Your remaining balance is due 14 days before your event. Booking within that 14 day window? Full payment is due right at reservation. We'll always remind you before anything's due, no surprises ever!

Can I make changes to my order?

Yes! Adding items or bumping up quantities is easy, anytime, based on availability. Reducing instead? We can trim up to 10% per item (we just can't remove an entire item completely). Deadline: 14 days before your event, or 28 days for weddings (weddings need more lead time since we're coordinating with venues and other vendors on your behalf). Once your deadline passes, we can't make changes, so flag updates early!

What if I need to cancel or reschedule?

Your 40% Reservation Fee is non-refundable, always. Cancel more than 14 days out (28 for weddings) and we'll do everything we can to rebook your items, if we can, you're refunded beyond the Reservation Fee (minus card fees and anything sourced specifically for you). Cancel closer than that and no refund applies, your balance is already due. Need to reschedule instead? We can move your date within 12 months based on availability, just text us!

What if I need to book last minute?

No worries, we got you! Booking within 5 days of your event? We can still make it happen, a 15% rush fee applies to bookings confirmed inside that 5 day window. It helps us move fast and get everything ready without missing a single detail, and we always let you know up front, no surprises ever!

Do you work with schools, churches, and nonprofits?

YES! We welcome tax-exempt orders from Frederick County schools, churches, community organizations, and nonprofits. Contact us directly at 301-276-4939 to set up your account and we'll make it easy from there.

Are you licensed and insured?

Of course! Our business license was obtained through the State of Maryland in 2025, and we carry comprehensive liability insurance for your peace of mind. Should your venue require it, we are more than happy to provide a Certificate of Insurance upon request.

Do you offer delivery and setup?

Absolutely! We’ll bring your rentals right to your door (or venue) and would love to setup your event. Just make sure to select during checkout and we will include pricing in your proposal. We are here to make partying easier.

What if my event needs extra setup, like stairs or a reception flip?

Sometimes a job needs a little extra muscle, literally! Our Strong Arm Fee 💪 covers any hands-on labor beyond standard delivery, setup, and takedown, think extra flights of stairs, a mid-event reception flip, on-site styling, or a post-event strike. Pricing starts at $50 depending on what's needed, and we always talk it through with you before it's ever added to your invoice!

How far do you deliver from Frederick?

We deliver within a 60-mile radius of Frederick, MD, including Hagerstown, Leesburg, Urbana, Rockville, Walkersville, and surrounding areas. Delivery fees are based on distance and order size. You can check out the rates right in your shopping cart.

Can I pick up my rentals instead of having them delivered?

For most items, yes! Some of our larger or more delicate pieces travel best with our team, so we'll let you know which ones need a little extra TLC. Will call (customer pickup) is available at our Frederick location.

What are your will call and delivery windows?

Will Call (you pick up and return at our Frederick location): Monday through Friday, 4pm-6pm, free and bookable online. Monday and Friday also have a 10am-12pm slot. Saturday works too for a $25 fee, also bookable online. Sunday is return only, just call or text us to arrange it (it's free, but not a guaranteed time slot since it's outside our online schedule).

Delivery (we bring it to you and pick it back up, round trip): We build your delivery window around your event time and everyone else's orders that week, so it's usually weekday afternoons after 4pm or weekend mornings. You'll get a 2-hour window a few days before your event. Want something tighter or need something outside our normal hours? A 30 minute exact-time window is available starting at $50, just ask and we'll make it work.

Do you rent for multi-day events?

Yep! Your rental includes 3 days at the base price. Need it longer? Every extra day is an additional 25% of your order total, charged automatically at checkout for online bookings, or added to your final bill if you book by call or text.

One exception: if returning by day 3 would mean a Sunday return, we'll waive that extra day. Sunday returns aren't part of our guaranteed schedule, so we're not going to charge you extra to hit a day we can't promise anyway.

For deliveries: we usually deliver the day before or day of your event and pick up the day after, based on our delivery schedule.

Do you require a floor plan?

For full-service delivery orders where we handle setup, yes! We ask for your floor plan or layout at least 7 days before your event so we can set everything up exactly the way you want it without any back and forth on delivery day. Not sure how to do a floor plan? Text us. We'll help you figure it out. 

Do you help with table layout and chair selection?

Yes! We provide friendly guidance via text, phone, or email to help you choose the right chairs, linens, and setup for your guest count and space. Just text us at 301-276-4939 with your event details.

What chair styles do you rent in Frederick, MD?

We rent sparkling champagne gold chiavari chairs, white padded garden folding chairs, and white kid chairs. All our chairs include cushions for guest comfort.

What's your minimum order?

We have no minimum order! Whether you need 10 chairs for an intimate dinner or 150 for a wedding reception, we're here to help.

How do I set up and play the games?

Each of our lawn games comes with simple, step-by-step setup and play instructions. You can view or download the full guide here.

What happens if something breaks or gets lost?

Don't worry, it happens! Our damage waiver covers normal wear like stains or small tears. It doesn’t cover neglect or major loss. Missing or broken items will be charged a replacement fee.

How should I return my rentals and do I need to clean them?

Gather everything in one central spot. Please stack all the chairs and wipe excess dirt. As for the linens, no need to wash. Just a quick shake off is plenty and place in the provided laundry bag. We’ll handle the rest.